Privacy Policy

1. Overview & Commitment

At Smart Spaces Solutions (operating from Logix Park, Sector 16, Noida, UP – 201301), we regard the security and privacy of our clients’ data with the same uncompromising seriousness as we do physical property security.

This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, request a site survey, purchase smart locks, intercoms, or automation systems, or utilize our installation and maintenance services.

2. Information We Collect

To deliver professional site evaluations, seamless installations, and customer support, we may collect the following categories of information:

• Personal Identification Details: Full name, phone number (e.g., +91 9958645777), email address (sales.smartspacessolutions@gmail.com), and installation property address in Noida / Delhi NCR.
• Technical & Site Specifications: Floor plans, door types, network router details, and electrical layouts necessary for configuring smart locks, CCTV, and home automation hubs.
• Communication Records: Enquiries submitted via website contact forms, WhatsApp chats, or direct phone calls regarding product quotes and service bookings.

3. How We Use Your Information

The data collected is utilized strictly for legitimate business and operational purposes, including:

• Scheduling and conducting free on-site security consultations and technical surveys.
• Executing professional installations, configuration of mobile apps (Yale Home, UniFi, Smart Life, etc.), and device handover.
• Managing warranty registrations, customer support tickets, and Annual Maintenance Contracts (AMC).
• Sending important service updates, invoice receipts, and relevant security advisory notices.

4. Smart Devices, Cameras & Intercom Privacy

When we install smart surveillance systems, video door phones (Godrej Seethru / DoorBird), and biometric smart locks (Yale / Dorset):

• All biometric credentials (fingerprints, face scans, palm veins) and access PINs are stored locally on the encrypted secure hardware chip of your respective device. Smart Spaces Solutions does not capture, store, or have remote access to your biometric keys or entry codes.
• Cloud footage and video intercom streams from brands like Ubiquiti UniFi or Godrej are routed entirely through your private secure cloud accounts or local NVR storage. We do not monitor, record, or retain your private camera feeds.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to external marketers. Data is shared exclusively under strict confidentiality with:

• Authorized global manufacturing partners (Yale, Dorset, Ubiquiti, Crabtree, Ditec, Bosch) solely for hardware warranty activation and official manufacturer support when required.
• Certified field technicians and logistics partners directly employed or contracted by Smart Spaces Solutions for delivery and installation at your premises.

6. Cookies & Analytics

Our website utilizes standard cookies to enhance user browsing experience, analyze web traffic patterns, and optimize site responsiveness. You can choose to disable cookies through your browser settings, though doing so may affect certain interactive elements of our website.

7. Data Security Measures

We implement rigorous administrative, physical, and electronic security safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. Customer contact records and project files are restricted to authorized personnel only.

8. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or wish to update/delete your customer records with us, please feel free to reach out directly.